FLINT & FLAME – COMPLETE SATISFACTION GUARANTEE
In the unlikely event that you are not completely satisfied with your Flint & Flame purchase, Flint & Flame will make every effort to resolve the issue including taking (but not limited to) the following actions…
Flint & Flame will, as a matter of course, make every effort to reach an agreement that is satisfactory to all parties.
Flint & Flame will make arrangements for the disputed product to be collected and returned to us. Flint & Flame may choose to examine a photograph, of any fault or issue, the customer can provide by text or e-mail to review and expedite a resolution.
Flint & Flame will conduct a speedy review of the product and make any recommendation considered necessary.
Flint & Flame will liaise with you in the anticipation of reaching a satisfactory resolution.
Flint & Flame will, if necessary, exchange items, however this process will be conducted just once. If the exchanged item continues to be considered unsatisfactory you will have the following three options:
- Partial refund or other compensation on a case-by-case basis as a final resolution.
- Full refund with Flint & Flame arranging for collection of goods.
- With knife sets, should the fault or defect relate to one or a few of the knives in the set, Flint & Flame will replace the knives individually.
Flint & Flame will keep you advised with the status of the warranty process with regular contact by e-mail or telephone. The above does not affect your statutory rights.
Like all good knives, Flint and Flame knives are never to be placed in a dishwasher and only to be hand washed then immediately hand dried.
If destroyed by fire, flood, storm, earthquake, misuse, commercial application, neglect, accident or altered in any such was that its performance is affected, it will be replaced for ½ of the current retail price plus S/H*.
* All prices are subject to change. A Returns Authorisation number (RA) is required in the unlikely event a return is necessary: please return in a box with proper packaging material. Contact Flint & Flame to obtain a RA number. Flint & Flame cannot be held liable for merchandise damaged in transit caused by improper packaging.